terms & conditions

Last Updated: January 13, 2026

Welcome to Hank’s Bagels! By using our website (hanksbagels.com) or placing an order through the Site, you agree to these Terms of Service and Privacy Policy. Please read them carefully.

1. Use of the Website

By using this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. You agree to use this Site only for lawful purposes and in accordance with these Terms.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Orders, Pricing & Availability

All prices listed on the Site are subject to change without notice.

Menu items, catering options, and merchandise are subject to availability. We reserve the right to limit quantities or discontinue items at any time. Prices may differ between in-store, online, delivery, and third-party platforms.

Placing an order through the Site constitutes an offer to purchase, which we may accept or decline.

3. Online Ordering & Payment

When placing an order online:

  • You agree to provide accurate and complete payment and contact information

  • Payment must be completed at the time of order

  • We are not responsible for delays or errors caused by incorrect information

Orders placed through third-party delivery services are governed by those platforms’ terms and policies.

4. Cancellations, Refunds & Modifications

Due to the nature of fresh food preparation:

  • All food sales are final

  • Refunds or replacements may be issued at our discretion for incorrect or incomplete orders

  • Catering orders may require advance notice for cancellations or changes

Please contact us promptly if there is an issue with your order.

5. Catering Orders

Catering orders may require:

  • Advance booking

  • A minimum order amount

  • A deposit or full prepayment

Specific terms will be communicated at the time of booking and may vary by order size and date.

6. Allergies & Dietary Information

Our kitchen handles common allergens including (but not limited to) wheat, dairy, eggs, nuts, and sesame.

While we take care in food preparation, we cannot guarantee an allergen-free environment. Customers with severe allergies should exercise caution and contact us directly before ordering.

7. Intellectual Property

All content on this Site — including logos, images, text, graphics, and designs — is the property of Hank’s Bagels and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written consent.

8. User Content & Submissions

If you submit reviews, feedback, photos, or other content to us (including via social media):

  • You grant Hank’s Bagels a non-exclusive, royalty-free, worldwide license to use that content for marketing or promotional purposes

  • You confirm that you own the rights to the content or have permission to share it

9. Third-Party Links & Services

Our Site may include links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites. Use of third-party services is at your own risk.

10. PRIVACY POLICY

10.1 Information We Collect

We may collect personal information that you provide directly, including:

  • Name, email, phone number, and address

  • Payment information for orders

  • Order history and preferences

  • User-generated content such as reviews or photos

We may also automatically collect information such as IP address, browser type, and website usage data.

10.2 How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Communicate with you about your orders or promotions

  • Improve our website, products, and services

  • Comply with legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

10.3 Cookies & Tracking

Our website may use cookies and similar technologies to improve user experience, track analytics, and personalize content. You can adjust your browser settings to refuse cookies, but some features of the Site may not function properly.

10.4 Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online service is completely secure, and we cannot guarantee absolute security.

10.5 Your Privacy Rights

You may request access, correction, or deletion of your personal information. To exercise these rights, contact us using the information in Section 15.

11. Limitation of Liability

To the fullest extent permitted by law, Hank’s Bagels shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of or inability to use the Site

  • Errors or delays in service

  • Food consumption, except where prohibited by law

Our total liability shall not exceed the amount paid for the applicable order.

12. Indemnification

You agree to indemnify and hold harmless Hank’s Bagels, its owners, employees, and affiliates from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

14. Changes to These Terms & Privacy Policy

We may update these Terms and Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Continued use of the Site constitutes acceptance of the revised Terms and Privacy Policy.

15. Contact Information

If you have questions regarding these Terms or our Privacy practices, please contact us at:

Hank’s Bagels
📧 support@hanksbagels.com
🌐 hanksbagels.com